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I'm not sure whether to post this here or at the handbags subforum, but I think this adds to the conversation of where brands are heading and what their general strategies will be in the near future...
Chanel’s New Bag Repair Policies Are Super Strict
http://www.racked.com/2015/10/26/9617404/chanel-bag-repair
Chanel’s New Bag Repair Policies Are Super Strict
This could be bad news for anyone with a well-loved or pre-owned Chanel bag, or really anyone with a Chanel bag at all. PurseBlog reports that Chanel recently changed its policies and will no longer refurbish or refinish bags that are more than five years old. The brand also will now only repair bags with proof of purchase.
That means if you don't have proof of purchase from a Chanel boutique or authorized Chanel retailer, the brand's repair department will refuse service. Don't worry if you threw away your receipt four years ago, though. PurseBlog reports Chanel will be able to look up purchases in their system. But that probably doesn't help anyone who purchased a bag on the resale market.
This policy went into effect as of October 1st, and many Chanel fans on the PurseBlog's forum are upset, posting nearly 360 comments about the new policy in one thread. One poster wrote: "this is ridiculous!!! obviously most bags under 5 yr old does not need any repair or spa!!! even with receipt, it is useless..."
Another said, "Lots of considerations here about the new Chanel policies... so basically a bag from 2010 will not be considered for a repair.. Chanel bags are meant to last a lifetime with reasonable usage & for so many, passed on from generation to generation."
Considering the price of Chanel bags keeps rising, it's no wonder Chanel shoppers are angry that the label won't repair something some consider an "investment" handbag that's meant to last forever.
What is Chanel's rationale for the policy change? PurseBlog's Megs Mahoney Dusil writes: "The person I spoke with explained Chanel prides itself on being able to take care of a bag properly and bring it back to its original state, and that Chanel would not want to cause additional damage to a bag that is older than 5 years and shows more age and wear during the refurbishing process. Chanel must be fielding many calls about its new policy; each rep seems ready to answer if you have any questions."
http://www.racked.com/2015/10/26/9617404/chanel-bag-repair