The Red Carpet Highlights of... The 77th Annual Cannes Film Festival 2024!
Thank you for sending the photos. It's a little hard to tell if the measurements are correct based on these photos, but we would like to rectify this situation with a 20% discount. We are refunding $60 to your account now. This should cover the cost of any alterations you may need.
Please note that we do not customize the underbust area - we had only asked for your bust and waist measurement. In order to customize the underbust area we would have had to change the shape of the pattern. I apologize if there was any miscommunication about this. Please also note for future orders that even when things are made to order you should still anticipate needing alterations, especially for a dress purchased months in advance of wear date. I hope that helps. Please let me know if you have any additional questions and happy holidays to you!
This is their reply:
I am quite satisfied with a refund, though simply cannot believe they don't consider such an important measurement for custom made dresses. It certainly isn't my problem that they would've had to change the shape of the pattern, I paid for it! And also provided 4 measurements to them as I thought they needed as many details as possible in order to make the closest fit.
End of story, thank god. And there definitely won't be any "future orders".
Our gowns are made to order following standard garment measurements. Please use our guide when selecting your size. All of our gowns and separates can be tailored easily by a skilled seamstress and alterations for a perfect fit will be up to the customer.